Bed and Breakfast La Flora, Siena Italy

B&B La Flora: immersi nella natura, nel cuore di Siena.

Policy

Policy

Booking & payment

 We request a 30% down payment based on the estimated cost of your stay to confirm your booking: The down payment will not be refunded if the booking is cancelled 10 days or less before the day of your expected arrival. Payment must be received in 3 days after we confirm availability of the room. If payment is not received, we reserve the right to accept new bookings from other guests. Final payment could be made the day of your departure by cash (we accept cash up to 1000€), credit or debit card. Any refund is due for advanced departures

 

Check-in

We prefer that guests check-in from h. 4.30 p.m. to h. 8 p.m. on the day of arrival. However, we will do our best to make adjustments for guests who cannot arrive during those times. We ask that guests let us know when they expect to arrive.  During check-in, guests will be asked to show identification as is required by Italian law. Our guests’ data will be treated in compliance with Italian privacy law (d.lgs 196/2003)

 

Check-out

Check-out is by 11 a.m. on the day of departure

 

Dinner

Every day the dinner menu and prices will be available in the common living room: guests who wish to be part of the dinner must let the host know by 4 p.m. Please remember that dinner is an additional service not included in the overnight stay price.

 

Breakfast

 Breakfast is included in the cost of the room and is served till 8.45 a.m. or you can help yoursef with all the things at your disposal.

 

Animals

At La Flora B&B your pets are welcome and their overnight stay is free: they can sleep in the bedroom with you, or we can keep them in the dog area. Please remember that pets are always under their owner’s liability.

 

Housekeeping

We will do housekeeping every two days. According to Ecolabel recommendations, bathroom and bed linens will be changed once a week or when a guest requests they be changed.

 

Keys

During check-in, we give our guest keys to the bedroom and entrance, as well as a remote control to open the automatic gate. In the event a key is lost or damaged, replacement keys cost 5€ each and the remote control costs 30€. This cost will be added to the total amount of the stay.

 

 Behaviour

-          Guests are asked to show respect towards other people, animals and things

-          Smoking is not allowed inside the B&B

-          Guests are asked to dispose of trash using the separated collection of rubbish bins

-          Guests are welcome to come and go as they please, but we ask that noise be kept to a minimum after 10 p.m.

-          When we assign bedrooms they are in good condition, so guests are asked to report any suspected damage to us as soon as possible as to avoid damage charges that we would find at the end of your stay.

-          We deny liability for loss or damage of unattended things left in the bedrooms

-          We reserve the right to terminate the stay of any guest who does not follow these rules of conduct: no refund will be due in this case.

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